AI Followup Generation
Get started generating one off followup questions using AI
Introduction
Aftercare AI uses a few steps to generate your followup questions.
Survey Context
Provide context about the survey, , and response
Evaluate
Determine the and of the survey.
Generate
Create the followup question using .
Survey Context
Garbage in, garbage out
- a wise man
The quality of followup question that Aftercare AI generates is dependant on the quality of context given to Aftercare about the survey. While many fields are optional, try to provide as many as you can.
See the followup generation API reference for the most up to date params.
Evaluation
Aftercare will evalute the survey, topic question, and response and provide two scores:
completeness: . Responses high in completeness answer the topic question well.relevance: . Responses low in relevance are usually no-answer, troll answers, or just completely unrelated answers.
These scores are used in the next section, generation
Generation
Determining when to stop asking a followup question is a fairly nuanced problem that depends on the situation. Aftercare provides some common followup behaviors to choose from, called guidance behavior. Alternatively you can determine the followup behavior on your own using the completeness and relevance scores.
Succinct (default)
The AI will not generate a follow-up question if the response is irrelevant or complete. This is the default behavior.
Redirection
The AI will return a follow-up question that redirects the user to answering the top-level question if it is irrelevant and incomplete.
Verbose
The AI will return a follow-up question regardless of the relevance or completeness of the response.
Generation Examples
sample question: What was your favorite booth at coffee fest and why did you like it?
| user response | completeness | relevance | behavior: succinct | behavior: redirection | behavior: verbose |
|---|---|---|---|---|---|
| Aftercare is pretty cool | 0 | 0 | no followup | I noticed you mentioned Aftercare when I asked about Coffeefest, can you help me understand the connection? | I noticed you mentioned Aftercare when I asked about Coffeefest, can you help me understand the connection? |
| Brew Watches booth | 40 | 90 | What did you like about Brew Watches? | What did you like about Brew Watches? | What did you like about Brew Watches? |
| I loved the Trade Coffee booth! Learning about where they sourced the coffee beans was very educational. | 90 | 100 | no followup | no followup | What specifically did you learn about coffee sourcing at the Trade Coffee booth? |